My Marion customer portal

The My Marion customer portal is an online tool, where our customers can easily report and track requests 24/7. My Marion can also be used for sending through regards and feedback.

Visit the My Marion customer portal from the City of Marion homepage by clicking to 'report an issue' or 'request a service' using the buttons beneath the homepage banner.

You will also find a log in button at the top of the homepage. Alternatively, you can search 'My Marion' on our website and be redirected to the log in page.

There are over 400 request types available. The main categories are waste and recycling, parking, trees and vegetation, roads/footpaths/verges, development services, reserves and ovals, animals, and public health.

1. Visit the My Marion customer portal.
2. Select a category for the issue you are reporting by clicking on a topic, or by searching for a keyword.
3. Once you’ve selected a category, you will need to select a more detailed topic relating to your enquiry.
4. You will then be directed to log in or create an account. Some topics you may be able to continue as a guest.
5. Once logged in, select the location by clicking on the map or type in an address.
6. Provide a description and add a photograph if necessary.
7. Select your preferred contact method.
8. Once you submit, you are all done, and our team will receive the request.

The My Marion customer portal allows you to make some requests or reports without signing in. However, for most requests, we need to know who is reporting the concern. If your details are required, the portal will prompt you to log in. Alternatively, you may select to proceed as a guest.

If you need to update, cancel, or provide more information about a request you have already submitted, please contact us through your preferred channel (email, phone, or live chat) and quote your request number. Your request number will be visible under 'My Requests' if you are logged into the customer portal. Alternatively, you will find the request number in any notifications you have received via SMS or email.

Through the My Marion customer portal, you will be able to monitor and track the progress of a request you have lodged and see if it is in progress or has been completed.

The information stored in the portal is secured to the highest applicable standards of cybersecurity and information privacy and located in Australian data centres.